Answer: Yes.

A tracking number will be submitted to the email address on file. Please check SPAM and JUNK folders.

We are NOT responsible for any lost, stolen, misplaced, or held packages. Please visit your local Post Office in-person or contact them at:

USPS Phone: (800) 275-8777

If your package is returned to us by the Post Office for any of the following reasons such as:

• "Return to Sender"
• "Attempted- Not Know"
• "Unable to Forward"

We will make every effort to contact you via email to advise you that your package was returned to BellaFIT Body Contour. Please note, that customer will be responsible for paying shipping fee to ship package again.

Damage to products during shipping transitions from one USPS facility to another tends to happen. Since our product is not in a "damaged" state or condition when it departs from BellaFIT Body Contour location, we will NOT be able to replace the product. You will have to file a claim at your local Post Office.

All orders are processed Monday thru Friday, and can take 48 to 72 business hours. Orders are shipped USPS Ground Advantage only and will take 2 to 5 business days to be received once shipped depending on location. Please be aware that shipping delays can occur due to delays beyond our control, holidays, backorders, postal delays, natural disasters, weather due to snow/ice, other factors not mentioned and unforeseen events and/or carrier shipping strike.

Once products are shipped to customers and a tracking number is provided to the customer, it is the responsibility of the customer to track their package and its whereabouts. If your local Post Office states they “Delivered” your package and you did not receive it, we ask that you contact your local post office. You can request GPS coordinate information to find out where it was delivered. If you still can't find your package and it has been over 24 hours since the 'Delivered' status, use your tracking number and submit a “Service Request” to your local Post Office.

Please be advised that since BellaFIT Body Contour LLC, receives a notification of a “Delivered” status in our portal, wether the customer receives the shipped product or not, we will not replace the items that were shipped out. Again, we ask that you contact your local Post Office to find out where your package was delivered.

In our experience, it’s worth it to take the time to check some other not-so-obvious places. You’d be surprised how often people find “missing” or “delivered” packages when they do!

A few places you can look for your package(s) are:

* The front door or the back door
* Inside your mailbox or a cluster of collection boxes
* In your apartment building’s common area, package storage room or apartment management office
* A neighbor’s house
* Your pet or your neighbors pet, they love packages and they will have a feast with it. True Story: Our front neighbor had Amazon packages delivered only to find out her dogs were taking the packages and had a blast in the back yard.
* Check you surveillance cameras date and time to check if packages were delivered
* Local Post Office

Customers are responsible for entering the correct shipping address! This includes the correct apartment number, building number, lot number, suite number, etc.

Unfortunately, we can’t make any changes to your shipping address. Once we ship to the shipping address you provide and provide you with a tracking number, it will be your responsibility to check with the USPS. Please do not send emails requesting that we make changes on your behalf to your shipping address as we are not able to and apologize for any inconvenience.